1. SHIPPING PARTNERS

Manuka Hut partners with trusted carriers to deliver your orders worldwide:

• Domestic Australia: Australia Post (Standard and Express services)
• International Standard: Australia Post EMS Network with local postal partners
• International Express: DHL Express

2. DOMESTIC SHIPPING (AUSTRALIA)

2.1 Coverage

We ship to all Australian states and territories except Western Australia.

2.2 Delivery Times

• Standard Delivery: 1-5 business days
• Express Delivery: 1-3 business days

3. INTERNATIONAL SHIPPING

3.1 Coverage

We ship to over 190 countries worldwide. Some destinations may have temporary service suspensions.

3.2 Delivery Times

International delivery times vary by destination:

• Express (via local postal partner): 2-18 business days depending on destination
• Standard (via local postal partner): 4-25 business days depending on destination
• DHL Express: 1-3 business days worldwide

4. TRACKING

All orders include full tracking from our warehouse to your delivery address. Tracking information will be provided via email once your order ships.

5. SHIPPING RATES

We charge exact shipping costs with no markups. The shipping rate is calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Shipping costs are displayed at checkout before order confirmation.

6. CUSTOMS, DUTIES, AND TAXES

6.1 Responsibility

Recipients are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our product prices or shipping costs.

6.2 Common Customs Information

Note: The following information is provided as a general guide only. Actual duties and taxes may vary. Please check with your local customs authority for current rates.

Major Markets:

• United States: Orders under $800 USD are duty-free
• Canada: Orders over CAD $20 may incur taxes and handling fees
• United Kingdom: Orders under £135 are duty-free (VAT may apply)
• European Union: Orders under €150 are duty-free; VAT applies to all orders
• Singapore: Orders under SGD $400 are duty and GST free
• Hong Kong: No customs duties apply
• China: All honey imports subject to 13% VAT + 20-25% duty
• Thailand: 30% duty on honey + 7% VAT on all imports

7. RESTRICTED DESTINATIONS

Due to postal service limitations, we currently cannot ship to the following locations:

• Western Australia (temporary suspension)
• Countries with active Australia Post service suspensions (varies by time)

8. ORDER PROCESSING

• Orders are processed within 1-2 business days
• Orders placed on weekends or holidays are processed the next business day
• You will receive email confirmation when your order ships

9. DELIVERY ISSUES

9.1 Incorrect Address

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided by customers. If your package is delivered to the incorrect address and redeliver is necessary we reserve the right to charge a redelivery fee.

9.2 Failed Delivery

If delivery fails due to customer unavailability, packages may be held at local post offices or returned to sender. Additional shipping charges may apply for redelivery.

9.3 Lost or Damaged Packages

Please contact us immediately if your package is lost or arrives damaged.

10. CONTACT INFORMATION

For shipping inquiries, please contact our customer service team:

• Email: info@manukahut.com

11. POLICY UPDATES

This shipping policy is subject to change. Updates will be posted on this page with the revised date.

12. DISCLAIMER

While we strive to provide accurate shipping times and customs information, actual delivery times may vary due to factors beyond our control, including but not limited to customs processing, weather conditions, and carrier delays. Customs information provided is for reference only and may change without notice.